The second-hand marketplace Users Share Anger Over Sizing Updates
Shoppers are voicing their frustration following a change that caused products showing incorrect sizing.
The popular resale platform has altered its size classifications for women's and children's garments failing to inform all users about the change.
Social Media Response
Numerous buyers and vendors are expressing on platforms claiming that product pages now present an altered size classification versus the original listing because of the remapping.
The platform stated the new system was more in line with similar services.
The platform has recommended to check their listings and update the measurements by hand if necessary, causing user dissatisfaction.
Sizing System Modifications
Earlier, the sizes had both one number and one letter, like S/8 or M/10.
The revised method features a letter and a range such as S/UK 8-10.
In some cases, the measurements have been reclassified - for example a size L used to be a 12 but is now a UK 16-18.
User Stories
One content creator, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".
"Few clothing companies classify XL as 20-22," the way the service now categorizes.
Another user, based in Glasgow, stated items she posted featuring size 14 markings were displaying on the service as size 20–22.
"If anyone [who is] size 20-22 buys them they may become frustrated," she said.
Necessary Adjustments
A different user, from Derby, stated she felt frustrated due to the update requiring manual adjustment the measurements for "each individual item".
"For me this is particularly frustrating, as I'm chronically ill and platform income has been essential for me since losing part of my income," she explained.
Marketplace Information
The app has more than 100 million members, including 18 million in the UK.
It has emerged as a preferred choice to second-hand platforms like eBay and Depop.
This represents another occasion that an unexpected update to the app has proved unpopular: earlier, the platform withdrew an update concerning shipment methods due to shopper criticism.
